GOSSIPDRINKS.COM Online Store Terms and Conditions

1.1. Gossipdrinks.com is an online store (hereinafter the Online Store) through which OÜ JAANIHANSO (hereinafter the Seller) sells goods. Seller’s details:

• registration number: 10839040;
• VAT registration number: EE101443812;
• registered address: Liivaoja tn 6-4, 10155 Tallinn, Estonia;
• email: drinks@gossipdrinks.com;
• telephone: +372 512 0874.

1.2. These Terms and Conditions apply between the Seller and the person who places an order in the Online Store (hereinafter the Customer). Consumers retain all rights granted to them by law.

1.3. Alcoholic beverages are sold only to persons who are at least 18 years of age. By placing an order containing alcohol, the Customer confirms that both the Customer and the person receiving the order are at least 18 years of age.

1.4. The Seller has the right to amend these Terms and Conditions. An order is governed by the Terms and Conditions in force at the time the order is placed.

2.1. Product photographs displayed in the Online Store are illustrative. Product packaging may vary from batch to batch, but the essential characteristics of the product must correspond to the description provided in the Online Store.

2.2. All prices are stated in euros and include value added tax. A container deposit is added to the price of products subject to a deposit system and is displayed separately. The delivery fee is displayed before the order is confirmed.

2.3. The Seller has the right to change prices. A price change does not affect an order that has already been confirmed and paid for. In the event of an obvious error in the price or product information, the Seller will contact the Customer and may cancel the order and refund the amount paid.

3.1. To place an order, the Customer selects the products, enters the information required to fulfil the order, selects the delivery and payment methods, and confirms the order with an obligation to pay.

3.2. The Customer is responsible for the accuracy of the information provided. The Seller is not responsible for any delay or failure in fulfilling the order if it was caused by incorrect or incomplete information provided by the Customer.

3.3. The order can be paid for using the payment methods displayed at the Online Store checkout. The sales contract enters into force after the payment has been received and an order confirmation has been sent to the Customer’s email address.

3.4. If the ordered product cannot be delivered, the Seller will notify the Customer and refund the amount paid without undue delay, but no later than 14 days thereafter.

4.1. The goods are delivered by a courier company. The available delivery methods and their prices are displayed to the Customer when the order is placed.

4.2. The delivery time is generally up to five business days from receipt of payment. If fulfilment of the order is delayed, the Seller will notify the Customer at the earliest opportunity.

4.3. A shipment containing alcohol will be handed over only to an adult. The courier company has the right to require the recipient to provide proof of age and to refuse to hand over the shipment if the recipient is unable to prove their age.

4.4. If the Customer does not accept the shipment or collect it within the period specified in the courier company’s notice, the shipment may be returned to the Seller. In such a case, the Customer will bear the actual direct costs of dispatching and returning the order to the extent permitted by law.

5.1. A consumer who is a natural person has the right to withdraw from a contract concluded in the Online Store without giving a reason within 14 days of receiving the goods, unless otherwise provided by law.

5.2. The right of withdrawal applies to alcoholic and other beverages if the bottle, can or other retail packaging of the beverage is unopened and undamaged. Opened beverage packaging cannot be returned for health protection and hygiene reasons. Opening the transport packaging or multipack does not affect the right of withdrawal if the retail packaging of the individual products remains unopened.

5.3. To withdraw from the contract, the Customer must send an unequivocal withdrawal notice within 14 days to drinks@gossipdrinks.com or use the withdrawal function available in the Online Store. Please include the Customer’s name, order number and the products being returned in the notice.

5.4. The Customer must return the goods within 14 days after submitting the withdrawal notice. The return address and method must be agreed with the Seller before dispatch. The Customer bears the direct cost of returning the goods, except where the goods are incorrect, damaged or defective.

5.5. The Seller will refund the amount paid for the goods and the cost of standard delivery no later than 14 days after receiving the withdrawal notice. The Seller may withhold the refund until the goods have been returned or the Customer has provided proof that the goods have been sent back.

6.1. If the goods are incorrect, defective or damaged in transit, please notify the Seller at drinks@gossipdrinks.com at the earliest opportunity and include the order number, a description of the issue and, where possible, photographs.

6.2. If the goods are incorrect, damaged or defective, the Customer has the right to exercise the remedies provided by law. The Seller will bear the reasonable costs associated with a justified return, replacement or other remedy.

7.1. The controller of personal data is OÜ JAANIHANSO. Customer data is processed for the purposes of accepting the order, arranging payment, delivering the goods, providing customer service and complying with legal obligations.

7.2. The data required to fulfil the order is disclosed to the payment service provider and the provider of technical services for the Online Store, and to the courier company for delivery of the goods. More detailed information about the processing of personal data is provided in the Online Store’s Privacy Policy.

8.1. Complaints and disagreements will first be addressed through negotiations. The Seller can be contacted at cider@jaanihanso.ee.

8.2. If a consumer and the Seller are unable to resolve a dispute through negotiations, the consumer may refer the dispute to the Consumer Disputes Committee operating at the Estonian Consumer Protection and Technical Regulatory Authority: https://ttja.ee/en/consumer-disputes-committee. Proceedings before the Committee are free of charge.